Please allow (2) two business days for order processing.
At Genix, we are committed to offering our consumers the highest quality ingredients. If you are not completely satisfied with our product we offer a free return (shipping fees not included) within (30) thirty days of purchase provided that it is at least half full. Unfortunately, if (30) thirty days have passed since your purchase date, we will be unable to offer you a refund.
To be eligible for a refund, your item(s) must be at least half full and in its original packaging.
Once your return is received and approved, we will notify you via email that a refund will be processed back to your original form of payment and will post to your account within (30) thirty days.
If you do not see your refund hit your account right away, don't panic. Prior to contacting us, we ask that you:
If you have taken the above steps and still have concerns, please contact us at firstname.lastname@example.org.
How to set up a Return
Please contact us at email@example.com to initiate a return of your order.
We can ship anywhere in the US. At this time, we do not currently offer international shipping, but it may be available in the near future.