FAQ - old copy

What makes Genix special?
Our Regenerative Skin Elixir uses a groundbreaking formula, seen in no other anti-aging product on the market. Unlike others, we use a scientifically-backed protein complex shown to reverse signs of aging and repair damaged skin. This revolutionary finding goes beyond skin-deep. In fact, our Synergistic Protein Complex goes multiple skin layers deep to repair sun damage, while powerful antioxidants and fruit extracts help to combat free radicals absorbed by the skin. This combination of powerhouse ingredients provides outstanding anti-aging results. Experience refreshed, youthful skin like no other with Genix.

What is in the Synergistic Protein Complex?
Our Synergistic Protein Complex is a combination of thousands of proteins which directly support skin regeneration by providing and repairing critical molecules in the skin. Key proteins in the complex include:

Collagen: Plays a major role in strengthening the skin, as well as maintaining elasticity and hydration.

Keratin: Proves skin firmness and resiliency and can protect skin components against additional damage.

Heat shock proteins: Helps skin cope with stressors such as heat, UV radiation, and oxidants that are encountered in our environment daily.

Laminins and nidogens: Supports the skin membrane and has been proven to significantly diminish the appearance of wrinkles.

Fibronectin: Repairs deterioration within skin cells to prevent aging.

Procollagen galactosyltransferase 1: Supports the maintenance and synthesis of collagen.

Elastin microfibril interfacer 1: Supports elastin production.

Actin: Works to repair and maintain the skin barrier.

Along with the proteins listed, there are thousands more in our complex that encourage skin health by aiding various functions of the skin. This unique complex of proteins also has been shown to be an antioxidative powerhouse, demonstrating more antioxidative capacity than retinol, resveratrol, vitamin E, and vitamin C!

Why antioxidants?
The skin ages for many reasons. One of the most deleterious assaults to skin health is oxidative stress from free radicals. Free radicals are sub-cellular molecules that damage skin at a cellular level, and accumulate with exposure to the sun, pollution, stress and smoke.

The best way to restore or protect skin from free radicals are antioxidants. Simply put, antioxidants work by sequestering, or removing, these free radicals. This provides the skin with the healthiest possible environment for smoothness, evenness of color, hydration, and elasticity.

Vitamins C, E, niacinamide, resveratrol, and retinol are key players in the antioxidant skincare regime. But Genix’s Synergistic Protein Complex goes beyond the gold standards. Our unique complex has 5x more antioxidative strength than retinol, vitamins C & E, and resveratrol, and 10x more than niacinamide! Our Regenerative Skin Elixir compliments our Synergistic Protein Complex with Vitamins C and E, creating the ultimate cross-section between science-backed antioxidants and luxury.

How long before I can expect to see results?
Best results are seen after 4 weeks of regular use.

Do you test your products on animals?
No, our products are not tested on animals.

When, how, and where should I apply?
When: Nightly, or as desired.

: Apply into hands, then rub or massage into the skin.

: Face, and other areas if desired – okay on all skin

What types of skin benefit from our product?
Regenerative Skin Elixir is suitable for all skin types.

How do I store my product? Why is refrigeration recommended?
We recommend storing your Genix Regenerative Skin Elixir in the refrigerator. Just like in scientific applications, proteins prefer to be cold when being stored. Refrigeration protects the Synergistic Protein Complex, prolonging their structure and power, and extending the life of the product.

If you prefer not to refrigerate, that is okay! Refrigeration is not required, but may yield more impactful results.

How do I activate the pump?
To prime the pump for first use, press the pump multiple times until the elixir is dispensed. The first time you use the bottle, nothing may come out when you press the pump and it may require priming. The pump is designed this way for quality assurance. The product is protected by a vacuum created by a diaphragm-based container, which helps keep the Regenerative Skin Elixir fresh.

Can I still use my product if I did not refrigerate?
Yes! Refrigeration is not required but can protect the proteins for long periods of time. You will still get a hydrating, antioxidative, luxury experience with or without refrigeration.

Are your products safe to use while pregnant or breastfeeding?
We recommend you consult your physician before using Regenerative Skin Elixir during pregnancy or while breastfeeding. We have not done any product testing on pregnant women or nursing mothers.

Where can I purchase our products?
You can purchase our product on genixbeauty.com.

How do I know if the product I am purchasing is authentic and authorized?
Products sold through unregistered third parties are in no way affiliated with Genix therefore may be counterfeit, expired or altered. These retailers do not carry a warranty with Genix additionally making the product unsafe to use.

We will not accept returns from any unauthorized reseller. Please protect yourself by ensuring you only purchase from genixbeauty.com.

What is your return policy?
We are committed to offering our consumers the highest quality ingredients. If you are not completely satisfied with our product we offer a free return (shipping fees not included) within 30 days of purchase provided that it is at least half full.

Please email info@genixbeauty.com and our customer support team will gladly provide a return authorization and mailing information.

No, our products are not tested on animals.

Our product packaging is designed for quality assurance and is vacuum-sealed to keep the Regenerative Skin Elixir fresh during storage and transport. When using the product for the first time, prime the pump by pressing down several times to disengage the seal.

We recommend that you consult your physician before using Regenerative Skin Elixir during pregnancy or while breastfeeding. The product has not been tested on pregnant women or nursing mothers.

You can purchase our products online at genixbeauty.com.

Genix does not authorize outside retailers to sell our products. Products sold through unregistered third parties are done so without permission from Genix. These products may be counterfeit, expired, or altered and may be unsafe to use. Products sold from retailers other than Genix directly do not have a valid warranty and returns will not be accepted. Please protect yourself by ensuring you only purchase from genixbeauty.com.

We are committed to offering our consumers the highest quality products and we are confident you will be satisfied with your purchase. Products are eligible for return within 30 days of purchase and only if 50% or less of the product has been used. Empty bottles are not eligible for return.

Please email info@genixbeauty.com and our customer support team will gladly provide a return authorization and shipping information. The customer is responsible for return shipping fees.